Question 1

What is the difference between engagement rings and wedding rings?

Accepted Answer

Engagement ring is a traditionally a diamond ring given to a woman by a man at the time of a marriage proposal. Wedding rings are exchanged between partners during wedding ceremony.

Question 2

Does I-PRIMO provide engagement rings and wedding rings as a set?

Accepted Answer

Yes, we do. We offer a wide range of different styles and designs of engagement and wedding rings that are also perfect as a bridal ring set. Please contact our consultants for more details and recommendations.

Question 3

Why engagement rings are made with diamonds?

Accepted Answer

Diamond is a type of natural mineral which represents “pure” and “forever”. The everlasting sparkle of a diamond makes it the first choice for engagement rings, symbolizing “forever love”.

Question 4

Why platinum is popular for bridal jewelries?

Accepted Answer

Platinum is the rarest among metals and its durability makes it a perfect symbol for truth, endurance and eternity. These three characteristics and values of platinum are extremely suitable for making bridal jewellery.

① Purity: Platinum’s naturally white sheen enables a diamond to shine on its brightest. Platinum does not tarnish, corrode, rust or change in colour. Jewellery pieces must consist of at least 85% platinum in order to be recognized as platinum jewellery. I-PRIMO uses 95% platinum in all rings, together with the excellent craftsmanship, making rings that are comfortable to wear.

② Rareness: Platinum is an extremely rare and precious metal. It can only be found in a few countries in South Africa, where platinum is present as only 3g in 1 ton of raw ore.

③ Durability: Platinum is more durable than other metals and therefore is suitable to use for precious jewellery which can be worn for a lifetime. Platinum does not tarnish, corrode, rust and change colour and is suitable for daily wear.

Question 5

Why do we wear wedding rings on the ring finger on the left hand?

Accepted Answer

Originated from ancient Egyptian traditions, people believed that a vein ran directly from the ring finger of the left hand to the heart. They chose to wear rings on this finger to express love because of this hand-to-heart connection.

Question 6

When should I purchase my engagement ring? How long does it take to make?

Accepted Answer

Production typically takes six to eight weeks. If you would like to present the ring during your marriage proposal, we suggest you start preparing around two to three months before your intended date. Generally, people prepare their ring around seven months to one year before their wedding day.

Question 7

Can I propose with a diamond necklace instead of an engagement ring?

Accepted Answer

Definitely! Some people prefer a necklace to wear on a daily basis instead of an engagement ring for marriage proposal. At I-PRIMO, you may choose a diamond of your choice and have it made into a necklace.

Question 8

Can I choose an eternity ring as my engagement ring?

Accepted Answer

Yes, eternity rings are a popular choice as they hold the meaning of eternity and forever.

Question 9

What should I look for when choosing a diamond?

Accepted Answer

You can choose a diamond based on the 4Cs grading, budget and your desired grade. I-PRIMO only offers excellent and brilliant diamonds that are suitable for making jewellery pieces. Select rings which best represents your and your partner’s personalities and love story.

Question 10

What do the 4Cs mean?

Accepted Answer

The 4Cs (Carat, Colour, Clarity and Cut) are the standard criterias for diamond grading.

Question 11

What material is the ring band made of? Can I change the material to something else?

Accepted Answer

We mainly use platinum (Pt950) in our jewellery pieces to enhance the brilliant sparkle of the diamonds, but 18K white, rose or yellow gold are also available if desired.

Question 12

What should I do if I want to plan surprise proposal to my partner?

Accepted Answer

If you do not know your partner’s preference or ring size and you find it difficult to casually ask, we will provide you with the support you need. At I-PRIMO, you can confirm the design and size of the engagement ring after proposing. We aim to help customers to propose without any hassle, anxiety or worries. Our knowledgeable staff will be happy to assist and support you on your marriage proposal planning.

Question 13

Can I have an engagement ring made with diamonds which I already own?

Accepted Answer

Unfortunately, we are unable to provide a change in ring settings with the diamonds that you have brought in unless the diamonds purchased are from I-PRIMO.

Question 14

Do the diamonds from I-PRIMO come with a diamond certificate?

Accepted Answer

I-PRIMO adopts stringent standards on the quality of diamonds offered. All diamonds over 0.18ct come with a certificate issued by reputable international grading laboratories such as the Gemological Institute of America (GIA) and Diamond Grading Laboratory (DGL).

Question 15

Is it possible to bring home the ring on the very same day?

Accepted Answer

You may take your ring home the same day if your preferred design and size is available in store. However, if you need to alter the ring size or engrave letters, it may take around six to eight weeks to complete. We would recommend you come and choose your ring early.

Question 16

When should I purchase my wedding ring? How long does it take to make?

Accepted Answer

It basically takes about six to eight weeks for the ring to be made. However, some designs or ring size may take even longer. We suggest you prepare your wedding rings at least three to four months before the wedding.

Question 17

Can we choose not to put diamonds on the wedding rings?

Accepted Answer

Depending on the design, it is possible to make rings without diamonds or you can alter a man’s wedding ring into woman sizes. Please do consult with our staff for more advice.

Question 18

What material is the ring band made of? Can I change the material to something else?

Accepted Answer

We mainly use platinum (Pt950) in our jewellery pieces to enhance the brilliant sparkle of the diamonds, but 18K white, rose or yellow gold are also available if desired. Please note that changing the material of the ring band is not available to certain designs.

Question 19

How can I take care of my ring if I wear it every day?

Accepted Answer

Scratches will always occur on a daily basis. Small scratches may become less obvious after in-store cleaning and maintenance. We would suggest to clean your ring in our stores regularly. It is also better to not wear your ring when you are doing strenuous work or sports as it may cause damage both the ring setting and diamond.

Question 20

Can I bring my ring home on the day I purchase?

Accepted Answer

All the sample rings in our stores are for display only, you cannot bring it home on the day of purchase. It generally takes about six to eight weeks for production and thus we suggest you plan ahead and make your purchase earlier. Some styles or ring sizes may require an even longer time for production.

Question 21

What is a semi-order?

Accepted Answer

I-PRIMO offers semi-order made services, where customers may choose the diamond from our diamond stock based on the budget and diamond grading, and match with their favourite ring setting to tailor-make your ideal ring.

Question 22

What is the basic scale of ring sizes?

Accepted Answer

Generally, the basic ring sizes are from size 3 to size 20 for ladies and size 5 to 20 for males. We can make the smaller sizes (size 1 to size 2 for ladies and size 3 to size 4 for males) and the bigger sizes (from size 21 to size 30) as special sizes with additional charges. It may also take longer production time. Some designs cannot be made in special sizes, please do ask our sales consultants for more details.

Question 23

Is inner ring engraving service provided? How many words can we engrave?

Accepted Answer

It is a free-of-charge service when you place order. The number of letters is about the ring size plus an additional 7 letters (e.g. For a size 7 ring, a maximum of 14 letters can be engraved). This may not apply to certain designs.

Question 24

Can we embed a diamond on the inner side of the ring?

Accepted Answer

Yes, I-PRIMO offers a choice of eight different colours with its own meaning as “Promise Diamonds”. Promise Diamonds are small, yet special colored diamonds provided by I-PRIMO to express your love to each other.

Question 25

How long does it take to roughly go through the products in store?

Accepted Answer

It depends on the customer. It may take you about 1.5 to 2 hours to slowly go through all designs. If you are in a hurry, please let our consultants know beforehand and they can highlight some products during your visit.

Question 26

What is included in the after sales service?

Accepted Answer

Engagement Rings, Wedding Rings, Eternity Rings:
- Free size alteration for current ring is provided (applicable upon assessment on the condition of the ring by I-PRIMO).
- First time size exchange is free of charge. A service charge of S$200 will be charged from the second time onwards.
* If the new size required is out of the standard ring size scale, a special size handling charge will be applied. (Please check with our consultants for the exact cost.)

Repair Service:
- A one-year free repair period is provided. A service charge of S$100 will be charged per item repaired upon exceeding a year after purchase.
- Free repair services are provided if the melee diamonds fell out from the ring within one-year of purchase. An additional fee (quoted separately) will be charged upon exceeding a year after purchase.
- We may not be able to provide free service to some of the ring styles due to its special finishing and polishing procedures. This is not applicable to the center stone of engagement ring and pink melee diamonds.

Anniversary / Fashion Jewelry Repair service:
- A one-year free repair period is provided. Afterwards, a quotation for the charge will be provided after assessment.
- For defects and damages resulting from improper use, an additional fee will be charged at our discretion.
- The missing or damaged of certain parts could result in a situation deemed impossible to repair.
* Items purchased outside of Singapore will not be entitled for the free of charge warranty period.
* If you require service from another region, please visit I-PRIMO’s official website of the specific region for more information.

Question 27

Does I-PRIMO provide ring size alteration service? How long does it take?

Accepted Answer

Yes, we provide “size alteration service” or “size exchange service” depending on the design of your ring. It may take around 6-8 weeks to alter the ring size. As different design may require different services, please discuss with our consultants in store.

Question 28

Does I-PRIMO provide cleaning service? How long does it take?

Accepted Answer

Generally, it takes about thirty minutes to clean your ring after you bring it to our stores. If we are busy, we may invite you to leave your ring with us for a certain period of time. This service is available at any I-PRIMO stores, no reservation is needed.

Question 29

Can I enjoy the same after service overseas?

Accepted Answer

The free of charge warranty period is only applicable to items purchased within the country. Service options and fees may vary according to country. If you required service from another country, please visit I-PRIMO official website of such country for more information.

Question 30

Apart from size alteration, does I-PRIMO provide other maintenance services?

Accepted Answer

Our maintenance services include polishing, reshaping, refinishing, resetting or tightening prongs to secure diamond on engagement ring.

Question 31

How long does it take to repair a jewelry piece?

Accepted Answer

It may take about six to eight weeks. Longer time may be required depending on the design.

Question 32

Can I repair my broken ring?

Accepted Answer

We may repair or exchange for it depending on the situation. Please visit the nearest store for an assessment.

Question 33

Can I repair the ring if the diamond has fallen off?

Accepted Answer

We may repair or exchange for it depending on the situation. Please visit the nearest store for an assessment.

Question 34

How can I maintain my ring at home?

Accepted Answer

We suggest you use a piece of soft cloth to clean the ring after use and before storage. This helps to maintain the shininess of the jewellery from the damages caused by dirt and grease. Besides, you can also put neutral detergent in warm water and soak the ring overnight in order to remove the grease and regain shininess. Please do not rub hard on the diamond or the prongs as it may damage the ring.

Question 35

Can I bring the jewelry from other brands to repair at I-PRIMO?

Accepted Answer

Unfortunately, we are unable to repair any products from other manufacturers and brands. Please check with the seller directly.

Question 36

Do I need appointment for maintenance and repair service?

Accepted Answer

It is not necessary. However, in considering for the long waiting time during the peak time at store, we may be able to handle your case swiftly if you have a reservation. No reservation is needed for general cleaning service.

Question 37

What are the payment terms available?

Accepted Answer

We require at least 50% of the total price as deposit once you placed the order.

Question 38

What can I use for payment?

Accepted Answer

1. Credit Card: VISA, MasterCard and American Express (AMEX)
2. Pay Now
3. NETS
4. Cash

Question 39

Can I pay by installment?

Accepted Answer

We apologize but we do not offer installment payment services for now.

Question 40

Can I get two separate receipts for engagement ring and wedding ring orders?

Accepted Answer

Yes, you can. Please inform our consultants if you require separate receipts.

Question 41

Could you check if I have a metal allergy?

Accepted Answer

We are sorry we do not have the technology available to check if you have a metal allergy. We suggest you consult with a dermatologist.

Question 42

Could you change the engagement ring setting design for me?

Accepted Answer

Yes, we can change the ring setting if the ring and diamond are originally bought from I-PRIMO.

Question 43

Does I-PRIMO sell fashion jewellery as well?

Accepted Answer

Yes, we do. We offer necklaces, earrings, baby rings, bracelets and fashion rings. They can be purchased as a gift for special occasions such as wedding anniversary and baby shower, etc.

Question 44

Do we need to make an appointment before visiting the store?

Accepted Answer

Reservations are not always necessary, however, it can be very busy on weekends depending on the time of day, so please make a reservation in advance to ensure a smooth visit. It is recommended to reserve your timeslot to ensure better service.

Question 45

Can I pick up the purchased item at an overseas branch?

Accepted Answer

Unfortunately, we do only offer pick up services for purchases made in Singapore.

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